Support
How can I help?
Answers to the most common questions are below. If you can’t find yours, write to me directly; I build Torba and I read the emails too.
Frequently asked questions
How do I start a draw?
- In Torba tap New draw. Give it a name and, if you like, a budget, the gift exchange day, a colour and a note. If you are giving and getting a gift too, choose I’m in too.
- Once the draw is created, add the names with Add name. You need at least 3 people to draw. If you like, turn on Let people join from the link so people not on the list can add themselves before you draw.
- Add rules under Don’t pair if needed, then tap Draw names.
- Send the link to your group with Share.
How do friends see their match without the app?
- They open the link (torba.metehanbicer.com/c/…) in any browser. If they have Torba, it opens in the app.
- Under Which one are you? they tap their own name and confirm. That phone is now matched to the name, and nobody else can pick it.
- Once names are drawn they tap Show me who I got; the sack opens and their match appears on their screen only. If names are not drawn yet, they come back to the same page later.
On the same page they can write their wish and add a wishlist link; only the person who drew them sees it.
I tapped the wrong name
Tap That’s not me in the draw; the name is freed and you can pick the right one.
If you can’t, tell the organiser: they can tap that name and choose Reset their pick to free it, and the right person picks it again.
Can I draw again?
Yes. As the organiser, tap Draw again in the draw. Everyone’s match changes, and people who already looked will have to look again. It is worth letting the group know.
I want couples not to draw each other
Under Don’t pair in the draw, tap Add a rule, pick the first person, then the person they shouldn’t draw. The draw never matches those two with each other.
If there are so many rules that no draw is possible, Torba tells you; remove a few rules and try again.
Why can’t I, the organiser, see who got whom?
Because the surprise is for the organiser too. Torba shows each match only to the device that picked that name. You see who has picked their name and who has looked, so you can nudge anyone who hasn’t.
I changed phones. How do I see my match?
Torba has no accounts; the name you picked is tied to your phone by a key stored on it. When you open the link on the new phone, your name shows as picked.
Ask the organiser to tap your name and choose Reset their pick; then pick your name again on the new phone and look. Your match stays the same.
Draws you organised are tied to the old phone as well; in this first version there is no way to move them to another phone.
How do I delete my data?
- Everything: Settings › Delete my data. All draws you organised are deleted, your picked names in draws you joined are freed and your wishes removed. This cannot be undone.
- One draw: as the organiser, Delete draw. The link you shared stops working too.
I recommend using Delete my data before you delete the app.
I saw an inappropriate draw
Open the draw in the app and tap Report draw, or tap Report this draw at the bottom of its web page. I review reports myself; inappropriate draws are removed.